Description

The Webhooks add-on transmits SupportCandy events in real time to any external service via HTTP requests, sending JSON payloads when tickets are created, updated, replied to, or closed. The extension connects your helpdesk to tools like Zapier, Make, Slack, n8n, or custom endpoints, enabling you to automate post-support workflows without writing a single line of code on the server.

Key Features

  • Ticket event trigger
    Sends HTTP requests when tickets are created, changed, replied to, or closed in SupportCandy.
  • Structured JSON payload
    Packs ticket data, agent, customer, and custom fields in a format ready for external consumption.
  • Unlimited endpoints
    Add multiple destination URLs and route each webhook to the appropriate service.
  • Custom HTTP headers
    Include authentication tokens, API keys, and specific headers required by the destination.
  • Condition-based filters
    Set criteria like category, status, or priority to trigger only the relevant webhooks.

Webhooks Benefits

  • No-code integration
    Connect SupportCandy to hundreds of platforms via Zapier, Make, or n8n without development.
  • Automate post-support workflows
    Automatically trigger notifications in Slack, records in your CRM, or tasks in project management tools.
  • Real-time synchronization
    Keeps parallel systems updated the moment the event occurs in the helpdesk.
  • Reduced manual work
    Eliminates manual copying of ticket data between support and other business tools.

Who Is It For?

  • Support teams that use Slack, Microsoft Teams, or Discord for internal ticket notifications.
  • Companies with their own CRMs or ERPs that need to receive support data in real time.
  • Operations that rely on Zapier, Make, or n8n to orchestrate workflows across multiple SaaS tools.
  • Developers who need to feed dashboards, BI tools, or custom applications with helpdesk events.

Built for teams that treat the helpdesk as the central piece of a multi-tool operation, the Webhooks module turns SupportCandy into a source of events for any modern stack. The ability to filter triggers by condition and customize headers makes the integration feasible for both simple automations in Slack and more advanced architectures involving enterprise CRMs and BI platforms.

Frequently asked questions

Is SupportCandy Webhooks GPL-licensed?

Yes. SupportCandy Webhooks is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportCandy Webhooks on multiple sites?

Yes. You can install SupportCandy Webhooks on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does SupportCandy Webhooks cost at Ultrapack?

SupportCandy Webhooks costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportCandy Webhooks include updates?

Yes. The current version of SupportCandy Webhooks is 3.0.8, published at Ultrapack on Jun 4, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportCandy Webhooks scanned before publication?

Yes. Every version of SupportCandy Webhooks goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.