Infuse some Machine Learning (ML) and Artificial Intelligence (AI) into your help-desk and support operations. The current pace of AI and ML is making these technologies more accessible via SAAS platforms. In order to tap into these new capabilities we’ve created this add-on which uses these new platforms to bring direct benefits to your help-desk. By automating the replies that are sent back to users for simple inquiries you can free up your agents time to handle the more complex tickets. You can now handle more tickets with the same number of agents! And, you can send smart automatic responses directly from your support system to your users, even when your agents are not present. Facebook Messenger users, your website users and anyone submitting a new ticket can now get instantaneous responses to their questions.