Description

The Advanced Reports And Statistics addon adds six analytical reports to the Awesome Support dashboard—ticket count by status, productivity, resolution analysis, delay analysis, distribution, and trend—displayed in nine chart types (bar, column, line, spline, area, and stacked variants). You cross each report with secondary dimensions such as product, department, tags, priority, channel, agent, company profiles, and custom fields, exporting the results in CSV, PDF, or chart image.

Main Features

  • Six ready reports: ticket count by status, productivity (average responses until closing), resolution (average time in minutes), delay (time until first response), response count distribution, and trend over the last 7 days, 7 weeks, and 7 months.
  • Nine chart types: bar, column, line, spline, area, area spline, stacked column, stacked area, and stacked bar.
  • Secondary dimension: cross each report by product, department, tags, priority, channel, agent, company profiles or custom fields.
  • Export: saves data to CSV, downloads the chart as an image, or generates a PDF of the report.
  • Granular permissions: controls who can run, save, and view reports, with department restrictions via security profiles.

Benefits of Advanced Reports And Statistics

  • Support funnel diagnosis: identifies bottlenecks by measuring response time, resolution time, and response volume per ticket.
  • Per-dimension comparison: reveals which product, agent, or department has more tickets or takes longer to resolve.
  • Reusable reports: saves settings and shares them with the team without having to redo filters for each analysis.
  • Data governance: separates what each manager sees, keeping sensitive metrics within the correct department.

Who is it recommended for?

  • Teams already operating Awesome Support and need to measure volume, time, and quality of service.
  • Support managers who make decisions based on support KPIs.
  • Companies with multiple departments or agents that require segmented visibility of metrics.

Recommended for support operations that need to turn the Awesome Support ticket history into objective reports for managers, agents, and executives.

Frequently asked questions

Is Awesome Support Advanced Reports And Statistics GPL-licensed?

Yes. Awesome Support Advanced Reports And Statistics is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Awesome Support Advanced Reports And Statistics on multiple sites?

Yes. You can install Awesome Support Advanced Reports And Statistics on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does Awesome Support Advanced Reports And Statistics cost at Ultrapack?

Awesome Support Advanced Reports And Statistics costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Awesome Support Advanced Reports And Statistics include updates?

Yes. The current version of Awesome Support Advanced Reports And Statistics is 1.3.1, published at Ultrapack on Aug 7, 2022. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Awesome Support Advanced Reports And Statistics scanned before publication?

Yes. Every version of Awesome Support Advanced Reports And Statistics goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.