Do you run a support operation with multiple agents and need to track performance and other metrics? If so, this is the add-on you need. Slice, dice and filter your data to get insights into how your agents are performing or how much your clients are using your support services. Need to identify the top users of your support services? Or how about the agents that close the most number of tickets in a given time period? Starting from a core set of six reports you can filter and break down your data using any piece of information on your ticket – including your custom fields. There is no other WordPress help-desk plugin that provide this level reporting detail or flexibility.