Description

The Report Widgets addon adds visual report dashboards to Awesome Support, displaying WordPress admin dashboard widgets with charts of open and closed tickets, distribution by agent, product, department, priority and channel. With nine different chart types and three configuration tabs that control colors, font sizes and axis visibility, managers and supervisors monitor the support operation volume without exporting data to external tools.

Main Features

  • Ticket count: dedicated widgets for the total number of open and closed tickets in each period.
  • Operational distribution: charts of open tickets by status, agent, product, department, priority and channel.
  • Ticket age analysis: cross-tabulation of open and closed tickets with ticket age, segmented by agent, product, department, priority and channel.
  • Nine chart types: different visual formats for each report widget, chosen according to the metric analyzed.
  • Customizable in three tabs: controls for colors, font sizes and axis display to adjust each chart.

Benefits of Report Widgets

  • Centralized view: help desk metrics queried directly on the WordPress panel, without separate BI tools.
  • Bottleneck identification: quick view of tickets concentrated on a specific agent, product or department.
  • SLA tracking: ticket age segments highlight tickets that have been queued the longest.
  • Permission compliance: widgets follow the access restrictions already configured for Awesome Support agents.

Who is it for?

  • Support teams that already use Awesome Support and need consolidated visual reports.
  • Help desk managers and supervisors responsible for tracking productivity and ticket volume.
  • Companies and agencies offering customer support via WordPress who want indicators in their own admin.

Recommended for support teams and managers who want to turn Awesome Support ticket history into visual dashboards consulted daily within WordPress.

Frequently asked questions

Is Awesome Support Report Widgets GPL-licensed?

Yes. Awesome Support Report Widgets is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Awesome Support Report Widgets on multiple sites?

Yes. You can install Awesome Support Report Widgets on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does Awesome Support Report Widgets cost at Ultrapack?

Awesome Support Report Widgets costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Awesome Support Report Widgets include updates?

Yes. The current version of Awesome Support Report Widgets is 2.0.4, published at Ultrapack on Aug 7, 2022. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Awesome Support Report Widgets scanned before publication?

Yes. Every version of Awesome Support Report Widgets goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.