Description

The Custom Status addon adds to Awesome Support the creation of unlimited custom statuses for tickets, with a color palette of thousands of options and emoji support to visually identify each stage of service. The created statuses appear directly in the ticket lists and detail screens, allowing tickets to be sorted and filtered by the team’s own flow stages, such as triage, development, or distinct support levels.

Main Features

  • Unlimited statuses: create as many custom labels as you need to cover each stage of your support flow.
  • Color coding: choose from thousands of shades to differentiate statuses at a glance in the ticket lists.
  • Emoji support: add icons such as ⏰, ☎️ or ? to the status name to reinforce visual recognition.
  • Direct integration in tickets: the statuses appear in the standard Awesome Support interface, without separate screens.
  • Sorting and filtering: classify and segment the ticket queue by personalized statuses created by the team.

Benefits of Custom Status

  • Custom fit flow: translates the real process of your support into its own labels, instead of forcing the team to use generic statuses.
  • Immediate identification: the combination of color and emoji reduces time spent interpreting each ticket in the list.
  • Level-based distribution: makes it easier to separate tickets between Level 1, Level 2, development, or other internal stages.
  • Faster triage: status filters accelerate locating tickets at a particular stage, preventing tickets from getting forgotten.

Who is it for?

  • Support teams that need stages beyond the standard ticket flow.
  • Companies with multiple support levels or internal areas involved in the process.
  • Agencies and service providers that manage tickets from multiple clients via Awesome Support.

Recommended for support operations that want to reflect the real process of the team in the tool, gaining visual clarity and control over every ticket stage.

Frequently asked questions

Is Awesome Support Custom Status GPL-licensed?

Yes. Awesome Support Custom Status is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Awesome Support Custom Status on multiple sites?

Yes. You can install Awesome Support Custom Status on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does Awesome Support Custom Status cost at Ultrapack?

Awesome Support Custom Status costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Awesome Support Custom Status include updates?

Yes. The current version of Awesome Support Custom Status is 1.1.2, published at Ultrapack on Aug 7, 2022. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Awesome Support Custom Status scanned before publication?

Yes. Every version of Awesome Support Custom Status goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.