Awesome Support Filestack (ex Filepicker)

Description

The Filestack (ex Filepicker) addon replaces the default Awesome Support attachment uploader with cloud storage on Filestack, with a drag-and-drop area on the ticket submission form and direct file imports from Box, Evernote, Facebook, and other services. Delivery uses dynamic time-based tokens and automatically expiring links, freeing up space on the hosting server while maintaining control over who accesses each attachment.

Key Features of Filestack (ex Filepicker)

• Attachments hosted on Filestack
  Ticket files go to Filestack’s infrastructure, not the website’s server.
• Uploads from multiple sources
  Allows users to attach files from Box, Evernote, Facebook, and other connected services.
• Automatically expiring links
  Each download uses a time-based token, invalidating the URL after the specified period.
• Drag-and-drop interface
  Replaces the default WordPress upload field on the ticket submission page.
• Granular access control
  Defines more precisely who can upload and download each support attachment.

Benefits of Filestack (ex Filepicker)

• Less disk usage
  Shared hosting accounts with tight storage quotas stop filling up because of attachments.
• Better-protected attachments
  Temporary links make unauthorized sharing of customer files more difficult.
• Easier uploads for customers
  Users submitting a ticket can attach files in just a few clicks without leaving the form.
• Smaller website backups
  With media stored off the server, backup and migration routines become faster.

Who Is Filestack (ex Filepicker) For?

• Anyone running Awesome Support on shared hosting who is constantly nearing the storage limit.
• Support teams that receive many large files (screenshots, logs, videos, spreadsheets) with each ticket.
• Anyone who needs to restrict access to attachments through temporary links instead of fixed URLs.
• Anyone who already has a Filestack account and wants to centralize ticket media there.

How to Download Filestack (ex Filepicker)

Filestack (ex Filepicker) is available for download here on Ultrapack. After obtaining the .zip file, install it under Plugins > Add New > Upload Plugin, select the file, and activate it. With Awesome Support already active, the service’s configuration options appear on the ticket system’s settings screens.

Keep the component’s scope in mind: it handles files uploaded through the default ticket submission page, not those received through the Gravity Forms integration or the email support module. It also requires a paid Filestack account, along with Awesome Support 5.8.0 or later.

For support operations that accumulate gigabytes of attachments each month, this extension takes the media load off the server and transfers delivery to infrastructure designed for files, with built-in link expiration. It is the kind of adjustment that keeps the helpdesk fast as ticket volume grows.

Frequently asked questions