Description

The Easy Digital Downloads addon connects the store built with Easy Digital Downloads to Awesome Support, displaying the customer’s purchase history directly on the ticket and linking each ticket to a specific digital product. Support agents identify which downloads the requester has purchased and restrict support to verified buyers, serving stores that sell themes, plugins, ebooks, audio files, or media files.

Main Features

  • Purchase history on the ticket: shows on the ticket screen the EDD orders linked to the customer’s email, with product, date, and order number.
  • Linking to digital product: allows associating each ticket with a specific store download to organize support by sold item.
  • Buyer restriction: option to allow ticket submission only to users with at least one completed EDD purchase.
  • Automatic identification: recognizes the customer by the order email and pre-fills the form with the products they purchased.
  • Product filters: allows filtering the ticket list in the admin panel by the EDD download related to the ticket.

Benefits of Easy Digital Downloads

  • Qualified support: the agent opens the ticket already seeing what the customer bought, without switching panels to check the order.
  • Fewer invalid tickets: blocks support requests from those who have never completed a purchase in EDD, reducing noise in the queue.
  • Product triage: makes it easier to measure which downloads generate the most questions and organize specialized agents by store item.
  • Native integration: dispenses with bridge plugins or manual order exports to link sales and after-sales.

Who Is It For?

  • Stores that sell themes, plugins, or digital products via Easy Digital Downloads and provide support to buyers.
  • Creators of ebooks, file-based courses, presets, audio, and digital media who need to address post-purchase questions.
  • Helpdesk operations that want to restrict ticket submission to paying EDD store customers.

Recommended for digital sellers who use Easy Digital Downloads as the store engine and Awesome Support as the support center, connecting order and ticket in the same flow.

Frequently asked questions

Is Awesome Support Easy Digital Downloads GPL-licensed?

Yes. Awesome Support Easy Digital Downloads is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Awesome Support Easy Digital Downloads on multiple sites?

Yes. You can use Awesome Support Easy Digital Downloads on multiple sites. The number of sites connected to Ultrapack Auto Updater is limited by your plan.

How much does Awesome Support Easy Digital Downloads cost at Ultrapack?

Awesome Support Easy Digital Downloads costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Awesome Support Easy Digital Downloads include updates?

Yes. The current version of Awesome Support Easy Digital Downloads is 1.0.10, published at Ultrapack on Aug 7, 2022. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Awesome Support Easy Digital Downloads scanned before publication?

Yes. Every version of Awesome Support Easy Digital Downloads goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.