The Easy Digital Downloads add-on adds support for both EDD, the Software Licensing add-on and the Frontend Submission add-on. When using this add-on, your EDD clients will automatically be granted permissions to submit support tickets. To make it easy for your clients to get help about one of their purchases, they can open a ticket directly from their purchase history. The Easy Digital Downloads add-on adds support for both EDD, the Software Licensing add-on and the Frontend Submission add-on. When using this add-on, your EDD clients will automatically be granted permissions to submit support tickets. To make it easy for your clients to get help about one of their purchases, they can open a ticket directly from their purchase history.