Description

The WooCommerce addon connects Awesome Support to your WooCommerce shop, linking each ticket to a specific product, order, or customer from checkout. Agents can view purchase history, order status, and items purchased directly on the ticket screen, streamlining post-sale support for stores using WooCommerce as a sales engine and Awesome Support as a customer support hub.

Key Features

  • Ticket-order linkage: associates each ticket with a specific WooCommerce order at the time of opening.
  • Purchase history in ticket: displays the products purchased by the customer within the agent interface.
  • Product fields in form: adds a product selector and order number to the ticket creation form.
  • Unified customer view: consolidates WooCommerce buyer data and support requester in a single profile.
  • Product and order filters: lets you organize the ticket queue by item or originating purchase.

WooCommerce Benefits

  • Contextual support: the agent responds knowing what the customer bought, without switching between panels.
  • Faster resolution: reduces triage time by showing order data directly on the ticket screen.
  • Structured post-sale support: centralizes questions about physical, digital, and subscription products in one flow.
  • Reduced error margin: eliminates repeated requests for purchase number or item details from the customer.

Who Is It Recommended For?

  • WooCommerce stores that use Awesome Support as a customer support hub.
  • Post-sale support teams that need to refer to orders while assisting.
  • Businesses that sell digital or physical products and receive tickets tied to specific purchases.

Recommended for WooCommerce merchants who run support via Awesome Support and want to unify order and ticket data in a single workflow.

Frequently asked questions

Is Awesome Support WooCommerce GPL-licensed?

Yes. Awesome Support WooCommerce is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Awesome Support WooCommerce on multiple sites?

Yes. You can install Awesome Support WooCommerce on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does Awesome Support WooCommerce cost at Ultrapack?

Awesome Support WooCommerce costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Awesome Support WooCommerce include updates?

Yes. The current version of Awesome Support WooCommerce is 1.5.0, published at Ultrapack on Aug 7, 2022. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Awesome Support WooCommerce scanned before publication?

Yes. Every version of Awesome Support WooCommerce goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.