Description

The addon Company Profiles (Shared Tickets) creates company profiles in Awesome Support and connects multiple users to each profile, allowing employees from the same organization to view and reply to each other’s tickets within the helpdesk. The extension centralizes support history by company, ideal for B2B teams that serve corporate clients with several touchpoints for the same account.

Main Features

  • Company profiles: registers each corporate client as a distinct entity, with data, contacts and grouped ticket history.
  • User linking: associates multiple WordPress users with a single company profile, identifying which user belongs to which client.
  • Ticket sharing: enables viewing and responding to tickets among all employees linked to the same corporate profile.
  • Dedicated admin panel: adds an area in the admin to create, edit and manage companies and their members directly in Awesome Support.
  • Company filtering: allows locating and organizing tickets by originating company, speeding up analysis and client-specific reporting.

Benefits of Company Profiles (Shared Tickets)

  • Continuity in support: any colleague of the client company can follow a ticket without relying on the employee who opened it.
  • Consolidated view by client: gathers all support history for that organization in one place.
  • Smooth B2B service: eliminates the issue of isolated tickets on individual accounts when the client is a company with multiple collaborators.
  • Corporate relationship management: makes it easier to identify demand volume, repetitions and patterns per enterprise client.

Who Should Use It?

  • B2B support operations that serve corporate clients with multiple points of contact.
  • Agencies, software houses and service providers that receive tickets from entire teams of the same client.
  • Companies already using Awesome Support and needing to organize tickets by organization, not just by individual user.

Recommended for support teams that serve corporate accounts and need several employees from the same client to share visibility of open tickets with the company.

Frequently asked questions

Is Awesome Support Company Profiles (Shared Tickets) GPL-licensed?

Yes. Awesome Support Company Profiles (Shared Tickets) is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Awesome Support Company Profiles (Shared Tickets) on multiple sites?

Yes. You can use Awesome Support Company Profiles (Shared Tickets) on multiple sites. The number of sites connected to Ultrapack Auto Updater is limited by your plan.

How much does Awesome Support Company Profiles (Shared Tickets) cost at Ultrapack?

Awesome Support Company Profiles (Shared Tickets) costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Awesome Support Company Profiles (Shared Tickets) include updates?

Yes. The current version of Awesome Support Company Profiles (Shared Tickets) is 1.4.1, published at Ultrapack on Aug 7, 2022. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Awesome Support Company Profiles (Shared Tickets) scanned before publication?

Yes. Every version of Awesome Support Company Profiles (Shared Tickets) goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.