Awesome Support Guest Tickets

Description

The Guest Tickets addon enables opening support tickets without prior registration in Awesome Support, allowing visitors to submit their first ticket directly from the public form. When a user submits the request, the component automatically creates the account, records the ticket, logs out the visitor, and redirects to a thank-you page, eliminating friction at the critical first contact with support.

Main Features

• Ticket without registration: visitors open the first ticket without needing to create an account before submission.
• Automatic user creation: the account is generated behind the scenes at the time of form submission.
• Detection of already registered email: when the provided email belongs to an existing user, the visitor is directed to the login screen.
• Google Invisible ReCaptcha: protects the public form from automated submissions.
• Privacy and Terms Lightbox: displays privacy policy and terms of use in an overlay window before submission.

Benefits of Guest Tickets

• Less friction on first contact: the visitor logs the issue before any registration barrier.
• Guided flow until post-submission: automatic redirection to a thank-you page after the ticket is logged.
• Visitor-to-user conversion: the created account allows follow-up on the same ticket.
• Direct configuration: a few adjustments and the thank-you page are enough to put the flow into production.

Who is it Recommended For?

• Support teams that receive questions from leads who are not yet registered on the site.
• Stores and services that want to reduce abandonment in the support form.
• Multi-site operations that centralize support with Awesome Support across different domains.

Recommended for support teams looking to capture questions from first-time visitors without losing the organized ticket structure of Awesome Support.

Frequently asked questions