Awesome Support User Registration Fields

Description

The User Registration Fields addon adds custom fields to the Awesome Support registration form, allowing you to collect extra data from each user when they create an account in the support portal. Configure various types such as text, selection, checkbox and textarea, mark fields as required and display captured information in the user’s profile and tickets opened by them, streamlining service from the first contact.

Main Features

• Custom fields on signup: insert new fields directly into the support portal registration form.
• Various input types: text, textarea, selection, checkbox and other common capture formats.
• Required fields: mark information as required to complete the requester’s registration.
• Display on user profile: shows collected data in the contact card within Awesome Support.
• Available to agents: information is accessible alongside tickets opened by the client.

Benefits of User Registration Fields

• Faster support: the team receives the ticket already with the requester’s context data filled in.
• Fewer repeat questions: reduces message exchanges just to collect basic user information.
• Registration aligned to your business: capture exactly the data your support operation needs.
• Client segmentation: use extra fields to classify and prioritize requests by profile.

Who is it Recommended For?

• Support operations that need to collect specific client data at registration.
• SaaS companies, agencies, and service providers with different user profiles in the help desk.
• Teams that want to structure the Awesome Support contact base with standardized information.

Solution aimed at support teams that rely on contextual information from the requester to prioritize, classify, and respond to tickets faster.

Frequently asked questions