Description

The Gravity Forms Bridge addon converts Gravity Forms submissions into tickets within Awesome Support, mapping form fields to the ticket’s standard fields—subject, description, priority, and attachments—without requiring clients to exit the existing flow. Recommended for sites that maintain contact, quotation, or pre-service forms built with Gravity Forms and want to centralize all support in the same helpdesk queue.

Key Features

  • Field Mapping: associates each Gravity Forms field with a corresponding ticket field in Awesome Support.
  • Automatic ticket conversion: upon receiving the submission, generates a new ticket linked to the user or email provided in the form.
  • Attachment support: files sent via the form accompany the created ticket, preserving the original contact material.
  • Existing form compatibility: utilizes layouts and validations already configured in Gravity Forms without requiring refactoring.
  • Form-based configuration: allows choosing which forms trigger ticket creation and which remain with default behavior.

Benefits of Gravity Forms Bridge

  • Unified queue: contacts from capture, quotation, or help pages all arrive at the same support center.
  • Form reuse: retains investment in existing forms, avoiding recreating structures on Awesome Support’s front-end.
  • Reduced context loss: information collected by the form enters the ticket directly, without manual copy between tools.
  • Faster response: the support team operates from a single dashboard, with history, attachments, and requester data already organized.

Who is it recommended for?

  • WordPress sites that already use Gravity Forms for contact capture or requests and want to unify support.
  • Support teams that need to turn orders from various landing pages into trackable tickets.
  • Agencies and service providers that receive briefings, quotes, and questions via forms and wish to standardize support in Awesome Support.

Recommended for support teams that already work with Gravity Forms and want to consolidate all requests within Awesome Support, without maintaining two parallel support flows.

Frequently asked questions

Is Awesome Support Gravity Forms Bridge GPL-licensed?

Yes. Awesome Support Gravity Forms Bridge is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Awesome Support Gravity Forms Bridge on multiple sites?

Yes. You can install Awesome Support Gravity Forms Bridge on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does Awesome Support Gravity Forms Bridge cost at Ultrapack?

Awesome Support Gravity Forms Bridge costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Awesome Support Gravity Forms Bridge include updates?

Yes. The current version of Awesome Support Gravity Forms Bridge is 1.5.4, published at Ultrapack on Aug 7, 2022. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Awesome Support Gravity Forms Bridge scanned before publication?

Yes. Every version of Awesome Support Gravity Forms Bridge goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.