Description

The LMS Integrations add-on connects SupportCandy to the main WordPress course plugins, displaying a selection field in the ticket form that lists the lessons and courses the student is enrolled in. Agents see this context directly on the ticket screen, quickly identifying which module the student got stuck in and responding with accurate information, without needing to switch between panels.

Key Features

  • Course selector in the ticket
    Adds a dropdown that loads the courses enrolled by the authenticated student.
  • Linking by specific lesson
    Lets the student indicate the exact lesson they’re having trouble with.
  • Compatibility with popular LMS
    Recognizes enrollments from widely used course plugins in the WordPress ecosystem.
  • Student context in the panel
    Shows the agent course and lesson information directly on the ticket screen.
  • Centralized configuration
    Enables the module in SupportCandy options without changing theme templates.

LMS Integrations Benefits

  • Faster support
    Reduces response time by delivering course context on the first contact.
  • Fewer message exchanges
    Avoids initial questions about which lesson caused the student’s doubt.
  • Student-focused support
    Centralizes help requests related to course progress in a single channel.
  • Scalable operation
    Keeps the workflow organized even with many tickets from an active student base.

Who Is It For?

  • Online schools and digital academies that sell courses via LMS on WordPress.
  • Infoproduct creators who provide direct support to students via tickets.
  • Support teams on e-learning platforms with a high volume of technical and pedagogical questions.

Designed for digital teaching operations that already use SupportCandy as a helpdesk, the module creates a bridge between the student’s journey in the course and the support queue. By bringing enrollment and progress data into the ticket, it organizes educational support around the content, with agents responding in context and students receiving guidance aligned to the point where they stopped.

Frequently asked questions

Is SupportCandy LMS Integrations GPL-licensed?

Yes. SupportCandy LMS Integrations is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportCandy LMS Integrations on multiple sites?

Yes. You can install SupportCandy LMS Integrations on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does SupportCandy LMS Integrations cost at Ultrapack?

SupportCandy LMS Integrations costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportCandy LMS Integrations include updates?

Yes. The current version of SupportCandy LMS Integrations is 3.1.4, published at Ultrapack on Sep 1, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportCandy LMS Integrations scanned before publication?

Yes. Every version of SupportCandy LMS Integrations goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.