Description

The Gravity Form addon connects Gravity Forms to SupportCandy, converting each submission into a new support ticket with field-by-field mapping between the two plugins. You can link multiple distinct forms (contact, quote, complaint, return) to the ticketing system, fitting field types like text, dropdown, file upload, captcha, consent, and address directly into the ticket fields.

Key Features of the Gravity Form

  • Field-by-field mapping
    Associates each Gravity Forms field with a corresponding ticket field in SupportCandy.
  • Automatic ticket conversion
    Each form submission creates a new ticket in the system without manual intervention.
  • Support for multiple forms
    Allows linking different forms for flows like contact, quote, complaint, or return.
  • Broad field compatibility
    Accepts text, dropdown, checkbox, radio, number, date, time, phone, address, email, and file upload.
  • Consent and captcha coverage
    Recognizes consent and captcha fields from Gravity Forms while preserving validation on submission.

Benefits of the Gravity Form

  • Centralized support
    All submissions become trackable tickets within the SupportCandy panel.
  • Tailored forms
    Uses the Gravity Forms visual builder to create custom entry points.
  • Less manual rework
    Eliminates the step of copying data from the form email to open the case.
  • Organized parallel workflows
    Separates entries from different channels while keeping each form with its own mapping.

Who the Gravity Form Is Intended For?

  • Anyone already using Gravity Forms on the site and wants to turn every submission into a case within SupportCandy.
  • Support teams that need multiple entry forms (contact, return, RMA, quote) feeding the same ticket queue.
  • Sites that require advanced fields like file upload, consent, and a complete address when opening the case.

How to Download the Gravity Form

The Gravity Form is available for download here on Ultrapack. After saving the .zip file, open Plugins, Add New, Upload plugin in the WordPress panel, select the file, and activate it. With SupportCandy and Gravity Forms already installed, the form mapping appears in the SupportCandy settings right after activation.

Built for people who handle support through SupportCandy but need more elaborate forms than the standard ticket-opening widget, this integration leverages the robust Gravity Forms builder to capture structured data at the time the case is opened. The practical advantage shows up in workflows with specific rules per channel—each form can feed the same ticket backlog with its own mapped set of fields.

Frequently asked questions

Is SupportCandy Gravity Form Integration GPL-licensed?

Yes. SupportCandy Gravity Form Integration is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportCandy Gravity Form Integration on multiple sites?

Yes. You can use SupportCandy Gravity Form Integration on multiple sites. The number of sites connected to Ultrapack Auto Updater is limited by your plan.

How much does SupportCandy Gravity Form Integration cost at Ultrapack?

SupportCandy Gravity Form Integration costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportCandy Gravity Form Integration include updates?

Yes. The current version of SupportCandy Gravity Form Integration is 3.1.7, published at Ultrapack on Apr 13, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportCandy Gravity Form Integration scanned before publication?

Yes. Every version of SupportCandy Gravity Form Integration goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.