Description

The Print Tickets add-on adds to SupportCandy a print button per ticket that generates the document in PDF, with header, body, and footer editable via templates and support for macros (placeholders) that inject ticket data into the final layout. It is designed for WordPress helpdesk operators who need to deliver the support record in a physical or digital file, whether for internal archiving, a proof for the customer, or an attachment in administrative processes.

Key Features of Print Tickets

  • PDF generation per ticket
    Converts each individual ticket into a downloadable PDF file from the SupportCandy panel.
  • Print button for the customer
    Lets you enable or disable the print option on the requester side, ticket by ticket.
  • Button on the thank-you page
    Turns on or off the print shortcut shown after opening a new ticket.
  • Header and footer templates
    Customizes the top and base of the printed document, including logo, company details, and numbering.
  • Dynamic macros in the template
    Accepts placeholders in the header, body, and footer that automatically pull ticket data.

Benefits of Print Tickets

  • Physical record of support
    Keeps an printed receipt or archived PDF proof of each resolved interaction.
  • Visual identity in the document
    Personalizes the PDF layout with the support operation brand without editing code.
  • Autonomy for the requester
    Anyone who opens the ticket can save their own history without depending on the team.
  • Output standardization
    All printed tickets follow the same template, preventing misaligned documents between agents.

Who Is Print Tickets Intended For?

  • Anyone operating helpdesk with SupportCandy and needing to archive support in PDF for internal auditing.
  • Support teams that provide a physical or digital proof of the ticket to corporate customers.
  • Administrative areas that attach support records to processes, contracts, or work orders.

How to Download Print Tickets

Print Tickets is available for download here on Ultrapack. After downloading the .zip file, install it in Plugins > Add New > Upload plugin, select the file, and enable it with SupportCandy already installed. After activation, the print options and PDF templates appear within the SupportCandy settings in the panel.

As an additional feature to SupportCandy, Print Tickets closes a common gap in WordPress helpdesk operations: turning a ticket thread into a formatted PDF document, with its own layout and data injected via macros. It is useful when the support needs to become a tangible record, either for the end customer or for the internal archive of the support team.

Frequently asked questions

Is SupportCandy Print Tickets GPL-licensed?

Yes. SupportCandy Print Tickets is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportCandy Print Tickets on multiple sites?

Yes. You can install SupportCandy Print Tickets on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does SupportCandy Print Tickets cost at Ultrapack?

SupportCandy Print Tickets costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportCandy Print Tickets include updates?

Yes. The current version of SupportCandy Print Tickets is 3.1.7, published at Ultrapack on May 26, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportCandy Print Tickets scanned before publication?

Yes. Every version of SupportCandy Print Tickets goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.

What are the requirements for the plugin SupportCandy Print Tickets?

Requires WordPress 5.6 or higher. Tested up to WordPress 6.8.