SupportCandy Woocommerce

Description

The Woocommerce addon connects SupportCandy tickets to order and product data from your WooCommerce store, adding “WOO Order” and “WOO Product” field types to the ticket form, plus a help button on the order list and on the product page. It is aimed at those who run WooCommerce stores and need every support request to arrive already linked to the order, the product, and the customer’s purchase history, without manual searching between panels.

Main Features of Woocommerce

• Order and product fields
  Adds the WOO Order and WOO Product field types to the ticket form to link each request.
• Help button in WooCommerce
  Adds a support button to the order list and the product page that preselects the item.
• Tickets tab in the WooCommerce account
  Provides the customer with a support tab inside the standard account dashboard.
• Ticket opening from the order
  Allows the agent to create a request directly from the order screen in the admin.
• Panel with purchase history
  Shows the agent the order history, total spent, and subscription data linked to the customer.

Benefits of Woocommerce

• Contextualized support
  The agent opens the ticket already seeing the product, order, and customer spending, without switching between screens.
• Less friction for the buyer
  The customer reports the issue directly from the order or product, without having to retype anything.
• Faster response time
  The automatic link between request and order eliminates initial questions about order number and affected item.
• Centralized support in the account
  The buyer tracks orders and tickets in the same store dashboard, reducing doubts about where to get support.

Who Is Woocommerce For?

• Who sells physical products on WooCommerce and receives many requests about delivery, exchange, or defects of a specific item.
• Who runs a store of digital products or licenses and needs after-sales support tied to the order.
• Also aimed at those who work with subscriptions on WooCommerce and want to see renewals and the customer’s plan inside the ticket.

How to Download Woocommerce

Woocommerce is available for download here at Ultrapack. After downloading the .zip file, install it in Plugins > Add New > Upload Plugin, select the .zip, and activate it with SupportCandy and WooCommerce already installed. Once activated, the new field types appear within the SupportCandy form settings.

By integrating tickets and orders into a single flow, Woocommerce reduces the back-and-forth between the store panel and the help desk and gives the agent complete business context at the moment of the response. It is a solid choice for those who already work with SupportCandy and want to turn the store’s support into a single place to view purchases, subscriptions, and customer history.

Frequently asked questions