This add-on helps you to easily manage multiple tickets that are related to the same issue. Product recalls, persistent software bugs and major project implementation milestones are just some of the types of issues that this add-on can help you handle with ease. Larger support operations can easily receive multiple support tickets related to the same problem, especially if its a new issue. Managing multiple tickets that are all about the same problem can easily become a problem itself. Imagine having to update 10, 100 or even 500 tickets just to give them all the same status update? Under this kind of a scenario wouldn’t it be great if you could create a group of tickets and manage the group as a single entity? Well, that’s precisely what this add-on for Awesome Support does!