Description

The Automatic close tickets add-on adds to SupportCandy a mechanism that automatically closes tickets after a configurable period of inactivity (for example, 7 days without a response) or when the status changes to resolved. This lets your support team focus on active tickets, while the system automatically closes old or solved tickets, keeping the dashboard organized and productivity high.

Key Features of Automatic close tickets

  • Inactivity rules
    Sets a period of time without a response for automatic ticket closing.
  • Status-based closing
    Automatically closes tickets when the status changes to resolved or completed.
  • Customer notification
    Sends an optional notice before closing to ensure the request is resolved.
  • Audit log
    Records all automatic closures with date, time, and the applied rule.
  • Category filters
    Applies closing rules only to specific ticket categories or priorities.

Benefits of Automatic close tickets

  • Less manual work
    Eliminates the need to close each ticket individually, freeing up team time.
  • Clean ticket queue
    Keeps only active tickets in the list, making prioritization and follow-up easier.
  • Compliance with SLAs
    Ensures abandoned tickets don’t remain open, helping you meet service level agreements.
  • Noise reduction
    Removes resolved or forgotten tickets, preventing confusion and rework for the team.

Who is Automatic close tickets for?

  • Support teams that receive a large volume of tickets and need to automate the closure of obsolete requests.
  • Companies that maintain strict SLAs and want to automatically close tickets that haven’t received a response from the customer after a set period.
  • IT departments that manage internal requests and want to prevent resolved tickets from polluting the work queue.

How to Download Automatic close tickets

Automatic close tickets is available for download here on Ultrapack. After downloading the .zip file, install it in Plugins > Add New > Upload plugin, select the .zip, and activate it. The feature will appear as a new automation section within the SupportCandy admin dashboard.

With Automatic close tickets, your support team gains an ally in managing the ticket queue. By automating the closure of inactive or resolved cases, you reduce manual effort and keep focus on what really matters: handling active requests quickly and with quality. It’s a practical extension for anyone looking for operational efficiency in SupportCandy.

Frequently asked questions

Is SupportCandy Automatic close tickets GPL-licensed?

Yes. SupportCandy Automatic close tickets is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportCandy Automatic close tickets on multiple sites?

Yes. You can install SupportCandy Automatic close tickets on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does SupportCandy Automatic close tickets cost at Ultrapack?

SupportCandy Automatic close tickets costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportCandy Automatic close tickets include updates?

Yes. The current version of SupportCandy Automatic close tickets is 3.1.2, published at Ultrapack on Sep 1, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportCandy Automatic close tickets scanned before publication?

Yes. Every version of SupportCandy Automatic close tickets goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.

What are the requirements for the plugin SupportCandy Automatic close tickets?

Requires WordPress 5.6 or higher. Tested up to WordPress 7.1.