SupportCandy EDD Integration

Description

The EDD Integration add-on connects SupportCandy tickets to Easy Digital Downloads data, creating two types of custom fields (EDD Product and EDD Order) that can be inserted into the ticket opening form. Built for those who sell digital products (ebooks, plugins, presets, file-based courses) via EDD, it brings each ticket the purchase history and the customer’s total spend without switching between screens.

Key Features of the EDD Integration

• Custom Field EDD Product
  Adds to the ticket form a selector with the digital products registered in EDD.
• Custom Field EDD Order
  Inserts into the form a field that lists the orders of the logged-in customer to link to the case.
• Get Help button in the history
  Displays a button on the EDD purchase history page that opens a ticket already linked to the order.
• Automatic order pre-selection
  Automatically fills the order field when the ticket is opened from the Get Help button.
• Customer data panel in the ticket
  Shows the agent the order history, total spend, and other purchase details within the ticket screen itself.

Benefits of the EDD Integration

• Faster support
  The agent checks purchase data without leaving the ticket screen, reducing trips to the EDD dashboard.
• Full context for the case
  Each ticket loads the product and order involved, avoiding message exchanges just to identify the issue.
• Guided ticket opening
  The Get Help button in the customer area routes the question to the right order from the very first contact.
• Informed priority decision
  Knowing the total spend and the customer’s history helps define how to handle each case.

Who Is the EDD Integration For?

• Those who sell digital products (ebooks, plugins, themes, presets, file-based courses) through Easy Digital Downloads and provide support via SupportCandy.
• Post-sales teams that need to see the order related to the ticket without switching between two admin panels.
• Those who already use SupportCandy and want to turn the EDD purchase history page into a ticket entry point.

How to Download the EDD Integration

The EDD Integration is available for download here on Ultrapack. After downloading the .zip file, install it in Plugins > Add New > Upload plugin, select the file, and enable it in the WordPress dashboard. With SupportCandy and Easy Digital Downloads already active, the new field types start appearing in the ticket form builder.

By combining the Easy Digital Downloads purchase history with the SupportCandy ticket workflow, the EDD Integration shortens the path between the customer’s question and the agent’s response, especially in stores that receive inquiries about licenses, expired download links, and refunds. It’s a straight-to-the-point component for anyone who already has these two pieces installed and wants to have them work together as a single system.

Frequently asked questions