Description

Support System creates a complete ticket and FAQ system within WordPress, recording visitor questions, forwarding them to responsible personnel, and organizing the support history in its own dashboard. It is designed for those who need to centralize customer support directly on the site without relying on external platforms like Zendesk or Freshdesk, keeping all contact in a knowledge base integrated with WordPress pages.

Main Features of Support System

  • Native ticket system
    Allows visitors and registered users to open tickets directly through the site.
  • Dedicated administrative panel
    Centralizes tickets opened, in progress, and resolved with filters by status and priority.
  • Integrated knowledge base
    Organizes FAQ articles by categories to solve recurring questions without opening a ticket.
  • Assignment by responsible person
    Directs each ticket to a specific team member according to the subject.
  • Automated email notifications
    Alerts customers and team members to every new response or status change of the ticket.

Benefits of Support System

  • Centralized support on the site
    Eliminates the need to subscribe to external helpdesk tools to assist customers.
  • Organized support history
    Keeps all conversation records linked to the user within WordPress itself.
  • Reduction of repeated tickets
    The searchable FAQ decreases the volume of basic questions reaching the team.
  • Faster response to customers
    The notification flow keeps everyone informed without manual email exchanges.

Who Is Support System Recommended For?

  • Those who sell digital products or services through WordPress and need to provide post-sale support within their own site.
  • Agencies managing multiple clients on a multisite network who want to offer an internal support channel.
  • You who maintain a community or membership area and need a structured channel for members’ questions.

How to Download Support System

Support System is available for download here on Ultrapack. After downloading the .zip file, install it at Plugins > Add New > Upload Plugin, select the file, and activate it. After activation, the tickets menu and FAQ area become accessible in the WordPress admin panel for initial setup.

Designed for sites that treat support as part of the product, Support System combines ticket submission, knowledge base, and team management in a single workflow within WordPress. The combination of tickets, searchable FAQ, and notifications covers the complete support cycle, from the visitor’s first question to the final resolution of the case.

Frequently asked questions

Is WPMUDEV Support System GPL-licensed?

Yes. WPMUDEV Support System is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use WPMUDEV Support System on multiple sites?

Yes. You can install WPMUDEV Support System on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does WPMUDEV Support System cost at Ultrapack?

WPMUDEV Support System costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does WPMUDEV Support System include updates?

Yes. The current version of WPMUDEV Support System is 2.1.9.4, published at Ultrapack on Jul 25, 2017. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is WPMUDEV Support System scanned before publication?

Yes. Every version of WPMUDEV Support System goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.